TERMS & CONDITIONS

CUSTOMER CARE

For any customer questions , You can chat from the website sitandcarry.com and the agent will be immediately respond to your queries. Also please email to adminsitandcarry@sitandcarry.com with the order# and billing detail. We will get in touch with you within 24 hours. ​

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​WHOLESALE INQUIRIES

1. Minimum Order Quantity

You need to set a Minimum Order Quantity or MOQ in your wholesale terms sheet. Trade-gecko defined it as, “Minimum Order means the minimum amount your retailer has to spend per order to be able to stock your products at their store.”

With MOQ terms, wholesale buyers will be aware of the minimum purchase in order to receive wholesale pricing. By setting a minimum wholesale order, you will be able to give the lowest price possible for your wholesale customers. You will also be able to separate the big players to the small players since the former will be able to comply with MOQ.

Although, if you have varied wholesale buyers, you can tailor-fit the MOQ as necessary. But, you still need to set a limit to the minimum price you can give to wholesalers and retailers without hurting your profit margins. To implement this kind of flexible MOQ functionality in Woo-commerce,  you will need Woo Commerce Wholesale Prices Premium installed.

2. Wholesale Pricing

Wholesale pricing is lower than the retail prices but still allows you to make a significant profit since buyers are purchasing in large volumes.

If you have not determined the wholesale price, Tradegecko suggested using the absorption price method by adding the cost plus profit margin. They suggested calculating the cost price by adding the production cost per unit plus total overheads and admin expenses and divided by the number of units produced.

Download our free guide on how to price retail products for wholesale here.

3. Payment Terms

As a business owner, your goal is to make tons of sales and not incur losses. Hence, one of the most important terms and conditions is the payment terms in your wholesale terms sheet. It defines when and how the payment will be made.

By clearly defining the payment terms, wholesale buyers are informed of the allowable payment period.

You can set whether wholesale buyers need to pay before delivery of goods or service. Or, you can give them credit for a specified time frame.

State the method of payment of wholesale buyers such as via credit card, cheque, PayPal or bank deposit.

Trade gecko expounded on the payment terms, “Payment terms are usually either upon shipment of the order, Net-30, Net 60, or Net 90. Net terms just mean you expect your customer to pay the invoice in a specific number of days. But do bear in mind that setting Net-30 payment terms doesn’t mean you will get paid on time, as debtors may still pay late, regardless of when your payment terms are due. “

It should be clear whether you allow net payment after 30, 60 or 90 days for wholesale purchase. And only offer net terms to repeat wholesale buyers with a good track record and good reputation so you can be sure that you get paid.

4. Minimum Retail Prices

You can also set a minimum retail price that wholesale buyers will follow. By having a set retail price, the mark-up between the original wholesale price and the retail price will not be large. At the same time, it also ensures that wholesale buyers will not slash down prices too low that they are not making profits at all.

5. Return and Exchange Policies

As a business owner, you are very well aware that not everything goes as smoothly as you wanted it to be. You need to be prepared for worst-case scenarios. There might be instances that customers return items for varying reasons such as defective item, wrong size, change of mind and the like.

In your wholesale terms sheet, you need to clearly set out your return and exchange policies. Will you offer a 7-days replacement for defective items? Are you going to allow for the exchange of items? Will you offer a 30-day money- back guarantee? These are just some of the things that you need to consider.

By having these policies set, wholesale buyers are also aware of your terms to avoid misunderstandings in the future.

 

 

6. Shipping

The wholesale terms sheet should also include shipping terms. It must also be clear whether the shipping costs will be shouldered by you or the wholesale buyer or the customer.

Consider the method and form of shipment that wholesale buyers can agree with. Wholesale buyers must be aware whether you offer worldwide shipping or ship only to certain countries. Buyers must also be aware as to the packaging of product orders.

Buyers must know the turnaround time as to when the estimated time of arrival of shipment is.

Allow for a Shipping Window. As explained by The Shop Files, “Just means the time frame between start ship and cancel dates when vendors are expected to ship. Two weeks is a really common ship window; so an order placed on 5/1 would have a cancel date of 5/15. This means as a vendor you can ship anytime within that window, or time frame – you could ship right away on 5/1 or take the full two weeks and ship out 5/15.”

7. Ordering Process

The wholesale terms sheet should specify the terms and conditions for ordering products wholesale. Wholesale buyers need to know how they will place orders for your products. Having a quick guide in your wholesale terms sheet specifying the ordering process will greatly help wholesale buyers.

​PRIVACY & SAFETY​

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Security 


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via  email info@sitandcarry.com

 

The above notice (or policy) probably does not describe your privacy practices exactly. You need to personalize your statement to fit your business practices. Following are some sample clauses that you can use to help describe other specific practices that fit your business model.

Optional Clauses

If your site has a registration page that customers must complete to do business with you, insert a paragraph like this in your privacy notice: 
Registration 


In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

If you take and fill orders on your site, insert a paragraph like this in your privacy notice: 


Orders 
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

If you use cookies or other devices that track site visitors, insert a paragraph like this in your privacy notice: 


Cookies 
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If other organizations use cookies or other devices that track site visitors to your site, insert a paragraph like this in your privacy notice: 
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

If you share information collected on your site with other parties, insert one or more of these paragraphs in your privacy notice: 
Sharing 


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or: 
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 


We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

If your site has links to other sites, you might insert a paragraph like this in your privacy notice: 
Links 


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you ever collect data through surveys or contests on your site, you might insert a paragraph like this in your privacy notice: 
Surveys & Contests 


From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

PAYMENT METHODS​

For queries on product email adminsitandcarry@sitandcarry.com or use chat service from the site. We will respond to you within 4 hours. We will respond  to your queries at the earliest"